Shipping policy

We do our absolute best to fulfill and ship all orders within 48 hours Monday-Friday. As a small business sometimes we run into small delays out of our control, especially during peak seasons.

We ship from California. Domestic standard shipping usually takes 5-7 business days on the longer end, but can be sooner if you're located on the west coast. International shipping usually takes anywhere from 7-14 days.

We offer expedited shipping, but delivery time is still subject to our promised fulfillment window.

TailCinch is not responsible for any carrier-imposed delays.

We follow best practices when handling and fulfilling the products in your order, and ALL orders are insured up to $100 automatically. Once we pass the shipment off to the carrier, in the event your shipment is lost, stolen, missing, inaccurately marked as 'delivered" it is the responsibility of the buyer to file the claim directly with the carrier.